Tutorials & Resources

Quick Answers

What is the Hello Inside coaching dashboard?

With our coaching dashboard, you have access to your clients' data and can support them even better in achieving their goals.

How does the coaching dashboard work?

Your customers order their Hello Inside package (sensor + app) directly from us and can give you access to their data via the app. You can then view all insights conveniently via a web app.

Which of my customers' data can I see?

You have access to glucose values, extensive statistics, recorded meals, workouts and sleep.

What do I need to consider with the sensors?

The sensors are water resistant and can be worn in the shower, while swimming, in the sauna and during sports. However, the manufacturer advises against swimming with it for more than 30 minutes or diving deeper than 1 meter.When you sweat, the sensor can fall off more easily, so be careful not to bump it. To be safe, it is recommended that you cover it with a band-aid, physio tape, or patch.Also, remember that you should not remove and reapply the sensor. It is a one-time use device that lasts for 14 days. Once the sensor is removed, it cannot be re-sticked. Please make sure you avoid the following things when wearing the sensor: MR scans (the sensor would need to be removed), vitamin C infusions, and being in water for more than 30 minutes.

Does applying the sensor hurt?

No need to worry! It may pinch briefly during the application, but it really does not hurt. We promise. Plus, the needle doesn't stay in your arm, it's just used to insert the filament into your skin, which then measures your blood sugar through the interstitial fluid. You can see how a sensor is attached here.

Which cell phone do my customers need to use Hello Inside?

The app is available for iOS and Android phones. For the Hello Inside app to work, the phone must have an NFC reader. This means that the Hello Inside app will work on any phone that has:- Android version 8.1 or higher, Near Field Communication (NFC) capability- iPhone 7 or higher, iOS version 14 or higher. A full version with a list of phones and operating systems that are and are not recommended can be found here.

Where is Hello Inside available?

The product is currently available through our online store in Austria, Germany, Switzerland, Italy, Spain, France, United Kingdom and Ireland. As soon as Hello Inside is available in other countries, we will inform you via our newsletter. Sign up to stay up to date or follow us on Instagram.

How long does it take to deliver the package?

Once you have successfully purchased a product in our webshop, you will receive a purchase confirmation and an invoice. A few days later you will receive a shipping email with a tracking link from our carrier. Normally shipping within the EU takes 7-14 days depending on the country. In some countries, the delivery time is even shorter. You can view and edit your order through your store account. Please note that in some countries shipping costs or additional fees and import taxes may apply.